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You may find more details about the warranty repair service at our FAQ. For the repair service charges after the warranty period, please click HERE for the details.
Customer is required to present Product Warranty Card together with the official purchase invoice issued by the dealers of Hong Kong or Macau to our technician for verification when warranty service is required, otherwise repair service will be on chargeable basis.
Small electrical appliances (eg rice cooker, electric fan, free stand electric oven ) should be hand-carried to our Customer Service Centre for service. Please click HERE for the details.
For Maintenance Service of Rasonic Gas Cooker or Water Heater, Please contact Energy Trading Hong Kong Limited (Registered gas contractors recognized by the HKSAR Government) :Whatsapp: 9867 6452 / Tel: 2667 6662.
For other service: